Shipping policy
Everything we ship leaves our own warehouse in Portland, Oregon — no drop-shipping, no mystery third parties.
Processing time
In-stock orders placed before 2:00 PM PT ship the same business day. All other in-stock orders ship within 24 hours, Monday through Friday. You'll receive a tracking link by email as soon as your shipping label is created. If any item in your order is out of stock, we'll email you with the expected date and options to wait, substitute, or cancel for a full refund.
Delivery windows
| Method | Cost | Delivery time |
|---|---|---|
| Standard (FedEx Ground / USPS) | Free over $75 · otherwise $7.95 | 2–5 business days |
| Express (FedEx 2Day) | $19.95 | 2 business days |
| APO / FPO addresses | Free over $75 | 5–10 business days |
Business days exclude weekends and US federal holidays. Delivery windows begin the day after your order ships, not the day you place it.
Where we ship
All 50 US states, Washington D.C., and APO/FPO addresses. We do not currently ship internationally; Canada and Mexico are planned for 2027.
Tracking
Every order ships with full tracking. Your confirmation email contains a “Track my order” link, and you can also email support@shopnorthgoods.com with your order number (it starts with NG-) for a live status.
Lost, delayed or damaged packages
If tracking shows no movement for 5 business days, contact us and we will reship your order at our cost. If a package arrives damaged, email a photo with your order number and we'll ship a replacement the same day. Packages marked delivered but not received are investigated with the carrier; in most cases we reship within 3 business days.
Order changes & address corrections
Before your label is created, changes and cancellations are free — just email us with your order number. After dispatch we cannot modify an order, but you can refuse delivery or return it under our 30-day return policy.
Questions
Email support@shopnorthgoods.com or call (971) 299-8596 (Mon–Fri, 8am–5pm PT).