Free shipping on orders over $7530-day returns, free return labelShips from Portland, OR

Returns & refunds

Thirty days, full refund, no restocking fees. Here's exactly how it works.

The short version

  • You have 30 days from delivery to start a return.
  • Full refund to your original payment method.
  • No restocking fees and no return shipping charges, ever.
  • Every return ships back on us with a prepaid label.
  • Refunds are issued within 1–2 business days of our warehouse receiving the return and typically appear on your statement within 5–10 business days, depending on your bank.

What qualifies

Any item purchased from shopnorthgoods.com in the last 30 days, used or unused, in any condition. We ask that items come back reasonably complete (a skillet without its handle is hard to resell) but normal use — washed towels, cooked-with pans — is exactly what the policy is for. If a product genuinely failed you, we want it back and we want to refund you, full stop.

How to start a return

  1. Email support@shopnorthgoods.com with your order number (starts with NG-) and the item(s) you're returning.
  2. We reply within one business day with your return authorization and a prepaid return label. Return shipping is free for every return, including change-of-mind returns.
  3. Pack the item(s) and drop the package with the carrier.
  4. Once we receive it, your refund is issued within 1–2 business days and typically appears on your statement within 5–10 business days, depending on your bank.

Exchanges & replacements

Prefer a different color, size or item? Reply to your return email and we'll set up an exchange — shipping on the replacement is free. For defective items we ship a replacement the same day, before the original arrives back.

Damaged on arrival

Email a photo with your order number — no need to return the damaged piece first. Replacements for transit damage ship same day.

Gifts

Gift orders are refunded to the original payment method by default. If you received it as a gift, email us and we'll issue store credit instead.

Exceptions

Final-sale items (marked at checkout) and gift cards are not returnable. Everything else is covered.

Return address

North Goods LLC · Returns Department
2145 NW Quimby St
Portland, OR 97210

Questions

support@shopnorthgoods.com · (971) 299-8596 (Mon–Fri, 8am–5pm PT)