Contact us
Questions about an order, a product, or a return? A real person answers every message — usually within one business day.
support@shopnorthgoods.com
For order questions, include your order number (starts with NG-).
Phone
+19712998596
Mon–Fri, 8am–5pm PT
Mail & returns
North Goods LLC
2145 NW Quimby St
Portland, OR 97210
United States
Press & partnerships
Before you write
Most order questions are answered instantly on the FAQ page — tracking, returns, shipping windows and gift options.
Fast facts
Orders ship within 24h on business days · Free shipping over $75 · 30-day returns with free return shipping · Refunds issued within 1–2 business days of receiving a return.